Yes. NJD provides same-day delivery in Dubai for orders placed before 8:00 PM (UAE time). We also offer 90-minute NJD Express delivery in Dubai for selected luxury chocolates, designer cakes, and premium gifts, subject to availability and operational capacity.
NJD Express is our priority 90-minute delivery service in Dubai. Orders placed on or before 8:00 PM (UAE time) may qualify for delivery within approximately 90 minutes, depending on your location and product availability. This service is ideal for last-minute gifts, luxury chocolates, and celebration cakes in Dubai.
Yes. NJD delivers across all Emirates in the UAE, including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain. UAE-wide deliveries are scheduled and typically completed within 1–2 business days, depending on location and logistics.
Yes. During checkout, you can select your preferred delivery date and available time slot for your chocolate, cake, or gift delivery. While we aim to meet your selected slot, exact delivery times cannot be guaranteed due to traffic and operational conditions.
Orders may only be cancelled if preparation has not started. As most NJD products, including handcrafted chocolates and custom cakes, are made-to-order, cancellations may not be possible once production begins. Customized gifts and corporate orders are non-cancellable once confirmed.
If you need to modify your order (such as changing a delivery date, message card, or product), please contact us immediately after placing it. Changes cannot be guaranteed once preparation or dispatch has started.
If your luxury chocolate, cake, or gift hamper arrives damaged or materially incorrect, please contact us immediately at the time of delivery or upon receipt. Share your order number and clear photos. Due to the perishable nature of our products, delayed claims cannot be processed.
Because our products are fresh and perishable, all sales are final. Refunds or replacements are only considered in verified cases of damage or material error, in accordance with our Refund Policy.
For hygiene, food safety, and quality control reasons, NJD does not accept returns of perishable goods, including chocolates, cakes, and dessert hampers, once they have been delivered.
Yes. NJD specializes in luxury corporate gifting in Dubai and across the UAE, including Ramadan gift boxes, executive hampers, branded chocolates, and bespoke premium gift solutions. Corporate and bulk orders may be subject to separate terms and require advance confirmation.
We accept Visa, MasterCard, and selected digital payment methods. All payments are securely processed through certified payment gateway providers in compliance with UAE regulations.
Yes. NJD does not store or share debit or credit card details. Payments are securely processed through compliant third-party payment gateways to ensure safe online transactions in the UAE.
If the recipient is unavailable at the time of delivery, re-delivery may be attempted. Additional delivery charges may apply. To avoid delays, please ensure that all delivery details and contact information are accurate.
You may contact us via:
For the fastest resolution, please include your order number in all communications.
